A little gem !! - What a little gem this is!, I have travelled with a group around Bali and lombok. Some of the hotels I have stayed in are still catching up on customer... read more service, but not this one. They are totally up to speed or even ahead ! the customer service was superb!, from welcome drinks, being shown to the room, shown all the facilities and feeling very looked after from the moment I walked in! Staff know the customer names, plates come with your names on it and the food was excellent. The food is so well presented, everywhere is so clean and tidy and the staff are so attentive . I would come back here in a heartbeat!, please congratulate all of the staff working here for all of their superb efforts! It was the best customer service that I experienced in my whole two weeks of travelling and the hotel, its grounds are beautiful, all kept superbly clean and tidy.
Regards Kim .